The most important customer = the employees!

Without a well-trained, highly motivated, confident employee workforce it becomes very difficult to create and deliver rewarding products or services to customers. Those same employees are the ones who should…

The future of IxD via New Yorker cartoons

I, as many people do, love the culturally savvy wit of The New Yorker cartoons. My adoration rose another level when I came across these two exceptionally relevant cartoons from…

Watching some technologies & trends

I finally surveyed a large set of links and articles collected over the past several weeks, towards the end of 2012 / start of 2013, about emerging trends and technologies…

The value of visual design

To an uninformed or stubborn engineer and product manager, “visual design” (that is to say, the graphic design of an interface with pixel-level precision and accuracy) is merely icing on…

Evolving the brand

As I embark upon 2013 replenished with post-holiday optimism and energy (not to mention a slightly bigger tummy!), I’m keenly aware of my own burden in evolving my professional development…